FAQs
Our most frequently asked questions regarding online order fulfilment services.
Frequently Asked Questions
Our most frequently asked questions regarding online order fulfilment services.
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What makes you so different from the many fulfilment companies out there?
We are happy to work with low levels of orders and believe as a small family business offer that personal touch. We treat your orders as if they were our own.
Do I need to generate a minimum order volume?
No. Obviously we make money from picking and packing orders but as long as you generate more than 10 orders a week, that’s fine. If you do not reach this level we will simply charge £5.00 per week per pallet for storage.
How quickly will you despatch my orders?
All orders we received by 3pm are despatched the same day.
Why do you insist on every product having a barcode?
Our 100% pick and pack accuracy is based on scanning products to be absolutely sure your customers get exactly what they ordered. However we can work without barcodes and we can also allocate barcodes to your products.
How do I pay you?
You are invoiced at the start of each month for your previous month’s fulfilment, payment must be made within 7 days.
What happens when I want to leave?
Just let us know, ensure your outstanding invoices have been settled and we can either send you your remaining stock at cost or you can arrange for it to be collected from our warehouses. No notice period necessary and no hassle.
What’s my next step?
If you run an online business, outsourcing order fulfilment is a decision you’ll need to make at some point if you want your business to grow. You already know how important it is that your customers get what they ordered on time and error free.